Castleview Hospital Patient and Visitor Guide
Thank you for choosing Castleview Hospital to meet your healthcare needs. We consider it a privilege to serve you and your family. The goal of every Castleview Hospital staff member is to make your stay as pleasant and as comfortable as possible while following the medical care plan especially designed for you by your physician. Please do not hesitate to ask questions about your care or any of the hospital's services.
The information presented below covers a wide range of hospital services and policies. If you need additional information, please call us at (435) 637-4800 ext 4000.
We will do our best to resolve any difficulties that might arise while you are here or pass along any suggestions or compliments that you may have.
Patients may pre-admit once admission has been scheduled. Admissions are processed via the registration clerks in the front lobby. After hours admissions are processed at the registration desk in the Emergency Department. Once you arrive on the nursing unit, the staff will help you get acquainted with your room and your surroundings.
Patients undergoing outpatient surgery should report to the registration desk in the front lobby. Outpatient registration hours are Mon – Fri; from 6:00 am until 6:00 pm.
Expectant mothers who are not scheduled for a C-Section or induction of labor should check in through the Emergency Department before coming to Labor and Delivery. If you are a scheduled admission, please check in via the registration clerks in the front lobby during business hours.
What to Bring
You will need to bring a small number of personal items to the hospital, such as pajamas, robe, slippers, and personal toilet articles including cases for glasses, contact lenses, hearing aids and dentures. If you don’t have these items, we can provide them for you. If you bring with you or any of the prior mentioned items are brought to you after your admission, please make sure your nurse is aware that you have them in your possession. These items are your responsibility. Castleview Hospital can’t be held responsible for lost items, but we will do everything we can to help you protect your personal items. Bring your driver’s license, insurance card, claim forms, and your co-pay and deductible amounts.
Do Not Bring
Do not bring watches, jewelry, cash or other valuables to the hospital. Castleview Hospital will only be responsible for these items if they are deposited into our safe. Ask your nurse about safe deposits upon admission. If you bring your personal medications with you, you will need to give them to your nurse to be stored until your discharge. Your physician and the hospital pharmacy will provide all of your medication while you are in the hospital. There may be instances when we don’t stock a particular medication or a particular strength of medication and may need to use your personal medications at no cost to you. However, it is important to provide your physician with a list of all medications that you are currently taking including strengths and frequency.
The cafeteria, located towards the front of Castleview Hospital, is open to visitors for breakfast, lunch and dinner Monday through Friday. On weekends and holidays we provide breakfast and lunch. The hours are:
Breakfast 7:30 am to 10:00 am
Lunch 11:30 am to 1:30 pm
Dinner 5:00pm to 5:45pm
Breakfast 8:00am to 9:30am
Lunch 11:30am to 1:00pm
Visitor may purchase snacks 24 hours per day from the vending machines located in the Radiology waiting room, or from vending machines in the cafeteria from 6:30am until 7:00 pm. Soft drink machines are located in waiting rooms throughout the hospital.
Closed Caption Television
Closed caption television is available to all patients with TV’s in their rooms. Please contact the nurse’s station for instructions to change the settings on your television to closed captioning. We also have two patient education channels: 60 and 61
When you are medically ready to leave the hospital, your physician will write a discharge order on your medical chart. Your nurses and your physician will discuss discharge information with you, including special diets, medications and limitations on your activities. You will be given written discharge instructions for reference after discharge. The case manager will assist you in making arrangements for home care or other community services, if needed. Your physician will let you know if an office visit is necessary after discharge.
Be sure to check your room for all personal belongings and reclaim any valuables from the hospital safe. When your transportation arrives, please allow your nurse to escort you from the hospital
Family Waiting Room and Visiting Hours
For the convenience of your family and friends, Castleview Hospital has various waiting rooms for Med/Surg, ICU, Labor and Delivery, and Surgery. The visiting hours are open, however we request visitors stay only til 9:00 pm. Depending upon the condition of the patient visiting may be restricted.
Children under the age of 12 must be accompanied by a responsible adult at all times when visiting the hospital. In Maternity Department, only siblings of the newborn under the age of 12 are allowed into the Maternity Department. All other children must be over the age of 12 to enter the Maternity Department.
Please use caution when bringing young visitors to the hospital. Do not allow children with cough, fever, rash, sore throat, nausea, vomiting, diarrhea or recent exposure to illness to visit.
Intensive Care Unit
Due to the nature of the Intensive Care Unit (ICU) visitation is determined on an individual basis. Castleview Hospital traditionally practices an open visitation policy. Depending on the needs of the patient, visitation may be restricted.
In an effort to prevent or reduce exposure to known allergens, patients found to be allergic to latex will be treated with medical products which are free of latex or will be shielded from contact with latex. Please make sure your nurse is aware of any latex allergies
Mail and Flowers
Cards and flowers sent by your family and friends to make your stay more pleasant are delivered daily. Mail received after you are discharged will be forwarded to your home. Mail for patients should be addressed as follows:
300 North Hospital Drive
Price, UT 84501
We will need a complete list of medicines you are currently taking, including those not prescribed or ordered by your doctor (example: over the counter medications, vitamins, herbal supplements). While in the hospital, please take only medicines administered by your nurse. If your medicines are not given to you at the same time as you normally take them, please let us know and we shall try to adjust schedules to match how you take them. Sometimes, meals or tests may hinder your normal medication routine.
We use generic medicines when possible to help control costs. Because of this, some medicines may look different than your usual pills. If you have questions about the pills or any other medicines you are taking, do not hesitate to ask your nurse or physician.
Newspapers and Reading Materials
Local newspapers may be purchased from the Volunteer Gift Shop. The volunteers also have magazines and paperback books available for your use while in the hospital. Please ask your nurse if you would like something to read.
For the safety of our pediatric patients under the age of 12, we require an adult to stay with them at all times. If your child is under 2 years of age, we require the use of a crib for the safety of your child. On admission, you will be asked to review a Pediatric Safety/Security Guidelines form that will have guidelines for the safety of your child while in the hospital.
The telephone at your bedside is for your use and convenience. To make local calls, dial "9" and wait for the dial tone, then dial your desired number. To make a long distance call from your room, press 9 and then press 0. A toll operator will answer and direct your call.
• Medical/Surgical Room – dial (435) 637-4800, then the room number followed by a “0”
• Labor and Delivery and Obstetrics Room – dial (435) 637-4800 then the room number followed by a “0”
• Dialing the Hospital Operator from your room - Press "0"
• Placing a local call from your room - Press "9" then dial the number
• To reach an Outside Operator from your room - Press "9" then "0"
When you are admitted, you should confirm financial arrangements for your care. If you have hospitalization insurance, please bring your identification card, and other pertinent information with you.
Most insurance companies require pre-admission certification and a second opinion before surgery. Please review your pre-admission requirements and coverage and advise your physician of these requirements. This process must be complete before admission, unless it is an emergency. If this has not been done in accordance with the policy's requirements, your insurance benefits may be reduced or denied. Also if the patient leaves the hospital “against medical advice” (“AMA”) your insurance may choose not to pay for the hospitalization.
As a courtesy, Castleview Hospital will file a verifiable third-party claim and help in any way possible to expedite their payment. However, please remember that the patient is ultimately responsible for the hospital bill because an insurance policy is a contract between patients and their insurance company.
Most hospital insurance plans do not fully cover hospital bills. All bills are payable in full at the time of discharge unless financial arrangements have been made with the business office (435) 636-4823 before discharge. At the time of discharge, you should be prepared to pay the estimated balance due over the verifiable insurance coverage, or make arrangements with the Business Office.
The Business Office will file your claim for insurance assigned to the hospital. If an insurance payment is less than our estimate, you will be billed for the balance due. Castleview Hospital can provide payment arrangements and financing options.
Assistance with Medicaid eligibility is available by calling the patient financial counselor at (435) 637-4800 ext 4117.
Hospitals and doctors charge separately
Once you are discharged from the hospital, you may receive a separate bill from the physician, anesthesiologist, EEG Neurologist, pathologist, radiologist, or emergency department physician. These physicians are not employees of the hospital.
If you have questions about the cost of a medical procedure, please call our Business Office Director at (435) 636- 4836 and we will be happy to help you.
Because nutrition is an important part of your recovery, our dietitian prepares a variety of menus according to your doctor's instructions. If your doctor wishes you to adhere to a special diet once you have left the hospital, our dietitian prepares a variety of diet instructions according to your doctor’s orders. To schedule an appointment with our dietician, call (435) 637–4800 ext 4304.
If lab tests or x-rays delay your meal time, the nursing staff will be happy to order a tray after you return to your room. One guest tray will be provided free of charge for families of patients age 12 and under. Nourishment rooms are available on each nursing unit. A variety of snacks and beverages are provided for our patients.
The Gift Shop is located in the north, front lobby of Castleview Hospital and offers flowers, cards, baby items, toiletries, candy, and more.
The Gift Shop is open: Monday thru- Friday: 8 am - 4 pm
Castleview Housekeeping Services believes in providing our patients and visitors a safe and clean environment. Your room will be cleaned daily during your stay. If you need additional Housekeeping services please don’t hesitate to contact us directly at ext. 4404.
To protect your health and the health of others, Castleview is a smoke and tobacco free hospital. Starting January 2012, Castleview Hospital will also become a smoke and tobacco free campus. Smoking will neither be permitted in any of the buildings on the Castleview campus nor in any of the parking lots or on the grounds.
We encourage you to entrust your valuables to a friend or relative while you are in the hospital. If you have valuables at the hospital please ask the nurse for a Special Valuable Envelope. Your valuables can be placed in the hospital safe, by the House Supervisor, once you have sealed them in the Special Valuables Envelope. The envelope must be filled out and signed by you or a responsible relative and your nurse. The content list will remain with your hospital chart and a copy of the list will be sealed inside the Valuables Envelope. Ask your Nurse about this hospital policy if you would like to use it. The hospital cannot be responsible for lost items unless they are placed in a Valuables Envelope. Glasses, contact lenses, hearing aids and dentures must be documented in your chart.