Know where to go to get the care you need

May 27, 2020

Primary, urgent and emergent care for all of your healthcare needs

By: Lindsey Metelko, RN, Chief Nursing Officer

Knowing where to go to get the care you need can be confusing – especially now. Efforts to slow the spread of COVID-19 have resulted in many new practices for hospitals, outpatient centers and medical offices. As we move forward, life – and healthcare – will look different, but Castleview Hospital’s commitment to providing a broad range of healthcare services won’t change.

As always, it is important to seek out the right level of care.

Use your primary care provider during normal business hours for non-emergent conditions or symptoms.

Your primary care provider knows your medical history and should be your first line of defense for any illness or disease that isn’t a medical emergency. Think cough and cold, flu, stomach upset, chronic conditions like diabetes or high blood pressure, and more. They should also be your regular resource for preventive care, including annual wellness visits, prescription refills, routine vaccinations, smoking cessation, diet and exercise consultations, and more.

It is safe to visit your primary care provider, but most will ask that you answer a few symptom screening questions and wear a mask during your visit. This helps to protect you, staff members and other patients. You may also notice that there are fewer people in the office, and that’s ok! Many providers are intentionally spacing patient visits to support social distancing measures.

Your provider may be offering telehealth services during this time in an effort to support social distancing while continuing regular patient care. Providers offering telehealth may do your visit over the phone or through video conferencing. Check your provider’s website or call the office to determine if telehealth is available and appropriate for your needs.

Use an urgent care or walk-in clinic for moderate/worsening symptoms when prompt primary care is not available or after normal business hours.

Using an urgent care or walk-in clinic is a great option if your primary care provider is not readily available, or if it is after normal business hours and your primary care provider’s office is closed. Urgent cares and walk-in clinics commonly treat people for cough and cold, flu, ear infections and allergies, skin conditions, minor injuries and more. Some urgent cares or walk-in clinics have x-ray capabilities onsite as well.

It is safe to visit urgent cares and walk-in clinics, but most will also ask that you answer a few symptom screening questions and that you wear a mask during your visit. This helps to protect you, staff members and other patients. To assist with social distancing these clinics may ask you to wait in your car until they are ready to bring you back to an exam room.

Use your nearest emergency room for any medical emergency.

If you are experiencing symptoms of a heart attack or stroke, have shortness of breath or are experiencing another medical emergency, call 9-1-1 or go to your nearest emergency room.

To help prevent the spread of illness, you will be screened for fever and other symptoms of respiratory illnesses when you arrive. You will also be asked to wear a mask. It is important that you wear your mask until you are instructed to remove it by a staff member or until you are discharged. This helps to protect you, staff members and other patients.

It is critical that you seek emergency care if you are experiencing a medical emergency, please do not delay this vital care out of fear of contracting COVID-19. We have procedures in place to protect the health and safety of our patients, staff members and visitors. Our standard infection prevention protocols help in preventing the spread of infectious diseases, including COVID-19, year-round. It is safe to come to the hospital, and your life, or the life of a loved one, may depend on prompt emergency treatment.

If you are concerned you are experiencing symptoms of COVID-19, please check out our symptom checker and our FAQ on symptoms and testing.

Prioritizing your health and the health of your loved ones is important. By seeking out the appropriate level of care, taking advantage of telehealth visits when appropriate, following guidance from the Center for Disease Control and Prevention (CDC) for wearing a mask, and practicing smart social distancing, you are making communities healthier.